WARRANTY AND RETURN POLICY - Manufacturers Warranty

Notes: Warranties will not be honored without original receipt of purchase and images of damaged product. Warranties do not apply to floor or display models, out-of-box models, close-out or discontinued items.

OTTER OUTDOORS stands behind all of our quality products and we warrant to any original owner that we will repair or replace at our discretion, any product found to be defective due to a manufacturing defect within the specific product's WARRANTY PERIOD.

Warranty repairs will be made without charge by Otter Outdoors or an authorized dealer. Transportation/shipping charges to and from Otter Outdoors or an authorized dealer, are the responsibility of the customer. All other obligations or liabilities, including loss of use, inconvenience, commercial loss and consequential damages are hereby excluded. The manufacturers warranty does not apply to any products that have been subjected to an accident, adjustment, improper installation, misapplication, misuse, modification, neglect, repair, including but not limited to improper maintenance, or use of unauthorized parts or attachments. Warranty does not apply to cracked windows, tent tears, or broken/bent poles due to excessive wind conditions or unattended use.

Please fill out the WARRANTY CLAIM FORM.

Your form, uploaded images, and original sales receipt will be promptly reviewed and a customer service representative will contact you with further instructions.