Orders are usually processed within 48 hours and shipped within 72 hours. We are unable to offer same day shipping. We process orders Monday through Friday, excluding Holidays.
We strive to fill every order in its entirety. However, in the event an item is not available at the time of shipment it will automatically be canceled from your order and you will be notified by email. You will not be charged for the canceled item(s). If you still wish to order the item(s) you must reorder. Check the website www.otteroutdoors.com for product availability.
How do I track my order?
Order tracking information will be sent to the email address provided within 24 hours of shipment.
All orders are shipped Standard Ground and usually arrive within one to seven business days depending on delivery distance from Minnesota.
Otter Outdoors utilizes multiple ground carriers to ensure we are able to ship most economically. Carriers include; USPS, SpeeDee, UPS, FEDX and multiple LTL carriers depending on destination region.
Alaska and Hawaii – We can ship to Alaska and Hawaii, however, due to the additional freight requirements these orders cannot be processed online. To inquire about an order to these destinations please Contact Us.
International Shipments – We do not ship product internationally direct to consumers.
Will Call Orders
Otter Outdoors does allow Will Call Orders. At Checkout, choose
- Pickup at Otter Outdoors (Maple Lake, MN): Pickup Order Between 7 – 14 Business Days After Placing Order. Indicate Pickup Date at Checkout, under “Notes”
If you would like to place a Will Call order by phone, please Contact Otter Outdoors Customer Service at (877) 466-8837.
Will Call Orders are subject to a 2-day pick-up window agreed upon at the time of order placement.
Failure to pick up the order within the agreed upon window will result in additional handling fee’s added to the order total. Fees are assessed at 10% of order total and compound per day. Will call orders must be paid and processed the day the order is placed.