Otter Outdoors stands behind all of our quality products and we warrant to any original owner that we will repair or replace at our discretion, any product* found to be defective due to a manufacturing defect within the specific product’s WARRANTY PERIOD.
Warranty repairs will be made without charge by Otter Outdoors or an authorized dealer. Transportation/shipping charges to and from Otter Outdoors or an authorized dealer, are the responsibility of the customer. All other obligations or liabilities, including loss of use, inconvenience, commercial loss and consequential damages are hereby excluded.
The manufacturer’s warranty does not apply to any products that have been subjected to an accident, adjustment, improper installation, misapplication, misuse, modification, neglect, repair, including but not limited to improper maintenance, or use of unauthorized parts or attachments. Warranty does not apply to cracked windows, tent tears, or broken/bent poles due to excessive wind conditions or unattended use.
*Otter Outdoors reserves the right to change product models, features, and designs without incurring any obligations to incorporate such changes into already completed products, or those in the hands of Dealers or Consumers. Otter Outdoors products repaired or replaced under this warranty may or may not incorporate these changes.
Warranties will not be honored without original receipt of purchase and images of the damaged product. Warranties do not apply to floor or display models, out-of-box models, close-out or discontinued items.
|Product Category||Warranty Period|
|Shelter Accessories||1 Year|
|Electrical and Lighting||90 Days|
|XT Hideout||1 Year|
|XT Pro Series||1 Year|
|XT Series||1 Year|
|Vortex Hub Series||1 Year|
|Sport Sleds||90 Days|
|Pro Sled Combo||1 Year|
WARRANTY CLAIM FORM
Please fill out all boxes below [*required], or your form will not be submitted. Original sales receipt and photos of your damaged product must also be submitted [see below]. Note: Warranties will not be honored without original receipt of purchase and images of damaged product. Warranties do not apply to floor or display models, out-of-box models, close-out or discontinued items.