Frequently Asked Questions

Shelters traveling in the back of trucks/trailers and even across ice can experience vibration. We suggest using blue Loctite to help eliminate and prevent screws from prematurely loosening.

The sport sled does not have pockets molded in the sled for the hyfax runners. Hyfax runners are not an option for these sleds.

No.The XT Pro X-Over series package comes with the cross link rail system and the individual cushion seat with base and brackets and is only available in this configuration out of the box. If you would like a bench seat you can make that purchase separately to use in your fish house.

Many of our customers have found our hub style shelters to be an alternative to traditional camping tents. The Otter hub shelters are primarily designed for ice fishing conditions. All Otter shelter fabrics are water resistant NOT waterproof. This allows the canvas to breathe and reduce condensation when using internal heating sources in cold weather. If you plan to camp outside of the ice season, in an Otter shelter, you may consider applying a waterproof agent to the fabric seams and roof. Another option is to use a tarp over the roof to act as a rain fly.

Yes, we have instructional videos on our website under the customer service tab or available on our YouTube channel.

No, the Otter Wild sleds are a legacy product that have been replaced by Otter Pro Sleds.

Replacement parts are available by calling Otter Customer Service at 1-877-466-8837.

You will need to purchase the Sportsman’s case mount and then attach that to your rod case. All rod boxes have a pocket molded in where the mount will go.

Fabric may be cleaned with warm water and a mild detergent solution.Make sure to completely dry fabric when finished.It is not recommended to use a washing machine or dryer.

Getting in touch with Otter Outdoors is easy! Simply visit our Contact Us page for more info.

Visit our Warranty page for more information.

Care must be taken during use of the shelter.Try to avoid packing anything on top of the canvas while traveling and storing.When folding up the framework, do not allow the fabric to become pinched between the hinge brackets and poles.Do not allow the fabric to come in contact with your heat source. Always dry out the fabric after every use and before storing.

The best way to insure against damage caused by mice, rodents, mold, etc. is to store the canvas separately from the sled base.Make sure the canvas is completely dry then remove and place in a sealed plastic container for storage.

You can create an account, or login to your account for maintenance by navigating to our My Account page. From your account dashboard you can view your recent orders, manage your shipping and billing addresses and edit your password and account details.

You measure the sled outside of the lip length & width.The measurements on the sleds can be found on our website to determine the model, size and accessories. In addition, if you select a product in our store and do not see the product you are trying to accessorize in the drop down menu, that specific product is not available at this time.

Watch our instructional video on our website or our YouTube channel to help correctly line up the bars.

If an item is listed out of stock on our website, the best way to find the item you are looking for would be to reach out to one of our local dealers near you. You can find your local dealer under our dealer locator tool on our website.

No, the fastest way to receive any missing parts will be to email customer service directly. State the items you are missing, include your complete name and address and a proof of purchase.

The fish house is not water proof, they are water resistant.Over prolonged exposure to water it will seep through the canvas.

The Beacon light is activated by darkness. If the sensor eye picks up any light it will not work.

Yes, you will need to upgrade both the canvas and framework to make this work.

We offer XT Pro, XT, XT and XTH Hubs.

All Otter Shelters are equipped with TPU Windows (Thermoplastic Polyurethane) the same material used in high end sports car convertible tops. Our windows offer extreme low-temperature performance, transparency and abrasion resistance.

We offer three models of HUB shelters in our Otter XTH lineup:
#201024 XTH Cabin
#201025 XTH Lodge
#201026 XTH Resort

Our patent pending Full Thermal Triple Layering System is developed specifically for Otter cold weather shelters. The outer shell features minimal through seaming providing outstanding wind and light blocking capabilities. The full thermal quilted inner shell provides higher lofting capabilities, locking in heat and virtually eliminating condensation.

Use light oil such as WD-40 to lubricate the insert poles to help them slide easier. After applying, operate the poles several times then wipe off excess.Protect the canvas from the lubricant while applying.Silicone may be substituted but does not work as well in extreme cold.

We currently offer the following models under our Otter XT Lineup:
#200961 XT Cottage
#200962 XT Cabin
#200963 XT Lodge
#200960 XT Hideout

We currently offer the following models under our Otter XT Pro Lineup:
#200956 XT Pro Cottage
#200957 XT Pro Cabin
#200958 XT Pro Lodge
#200959 XT Pro Resort

Select shelters, shelter replacement parts, then select if you have a hub or flip over style. Now, you will be able to locate your shelter on the picture diagram.